Refund Policy

If a generation fails for a confirmed technical reason before delivering usable output, Scenevera automatically returns the credits charged for that attempt. A result that is usable but does not match a creative preference is not considered a technical failure.

You may cancel at any time through the billing portal. Cancellation prevents future renewal and does not ordinarily refund the current billing period. Your plan and remaining credits stay available through the scheduled end date. Monthly rollover remains capped at twice the plan’s monthly credit allowance.

One-time purchased credits do not expire while the account remains available. A mistaken purchase may be considered for a monetary refund when requested within seven days and none of the purchased credits have been used. Once any credits from that purchase have been used, the purchase is normally non-refundable.

Contact us promptly if you see a duplicate, unauthorized, or incorrect charge. We will investigate and correct verified billing errors. Please do not send card numbers or other sensitive payment credentials by email.

Email support@scenevera.com with the account email, purchase date, amount, and reason for the request. Approved refunds are returned to the original payment method; bank processing times vary.

This policy does not limit refund, cancellation, chargeback, or consumer-protection rights that cannot legally be waived.